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At Cleansingvita, we are committed to providing high-quality printing services. This Return Policy outlines the circumstances under which returns, refunds, or reprints may be available for our business card printing services.
We stand behind the quality of our printing work. If you receive an order that does not meet our quality standards or differs significantly from the approved proof, please contact us within 7 days of delivery. We will work with you to resolve the issue, which may include reprinting your order at no additional cost.
If we make an error in the printing process (wrong color, incorrect text, printing defects), we will reprint your order free of charge or provide a full refund at your request.
If your order arrives damaged due to shipping, please contact us within 3 days of delivery. We will arrange for a replacement order to be sent at no cost to you.
Returns or refunds are generally not available for:
Before printing begins, we provide a digital proof for your review and approval. Once you approve the proof, you are confirming that the design, text, colors, and layout are correct. Orders cannot be cancelled or refunded after proof approval unless there is a printing error on our part.
To request a return, refund, or reprint:
If a refund is approved, it will be processed to the original payment method within 5-10 business days. Refunds may take additional time to appear in your account depending on your financial institution.
For quality issues or printing errors, we typically offer to reprint your order rather than provide a refund. Replacement orders will be produced with priority and shipped as soon as possible.
If we request that you return damaged or incorrect items, we will provide a prepaid return shipping label. Do not return items without contacting us first and receiving authorization.
Custom orders, including die-cut shapes, special finishes, and personalized designs, are generally non-refundable once production has begun. However, we will work with you to resolve any quality issues.
Rush orders that have been printed cannot be cancelled or refunded due to the expedited production schedule. Quality issues will still be addressed according to our quality guarantee.
Nothing in this policy affects your rights under the Australian Consumer Law. If our services fail to meet consumer guarantees, you may be entitled to remedies including repair, replacement, or refund.
For questions about returns, refunds, or to report an issue with your order, please contact us:
Cleansingvita
Level 17/300 Barangaroo Ave
Barangaroo NSW 2000, Australia
Phone: +611800407700
Email: info@cleansingvita.world